Jess telephoned with plenty of time before the renewal date if there had been any issues on price. she provided me with all relevant information on the policies and gave me time to study and compare the renewals. overall a very easy experience. also a polite and friendly lady , well done jess that too goes a long way with me.
It is our intention to provide you with a high level of customer service at all times. If you should wish to make a complaint about our service we have a formal complaints procedure. We will supply you with a copy of our complaints procedure upon receipt of a complaint or at any time upon request. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service. https://www.financial-ombudsman.org.uk/. Alternatively other out of court complaint and redress procedures may be available.
Towan Insurance Brokers Ltd registered in England No 6777733. Registered Office: Mor Workspace, Treloggan Lane, Newquay, Cornwall, TR7 2FP
Towan Insurance Brokers
Mor Workspace
Treloggan Lane
Newquay
Cornwall
TR7 2FP
Tel: 01637 876876
Email: admin@towaninsurance.co.uk
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